formats

FAQ

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ANY MORE QUESTIONS?

What area do you cover?
We are based in Forres and normally travel up to 25 miles from there which takes in Buckie, Fochabers, Elgin, Lossiemouth, Burghead, Hopeman, Findhorn, Grantown-on-Spey, Aberlour, Nairn, Culloden and the eastern side of Inverness. We are, however, happy to go anywhere in the North of Scotland for an additional charge to cover the extra time and fuel costs.

What if I need my bike to get to work?
We can carry out the service at your work if it is more convenient, or collection and delivery service also available.

Can you fit parts that I have bought elsewhere?
Yes of course. We can supply most parts at a competitive price but if you would rather source your own, that’s fine.

Do I need to be present?
No, as long as we can get access to your bike and have a way of contacting you, there is no need for you to be present.

What happens if you find other faults during a service?
We will advise you of any other problems we come across and the best course of action. We can offer a quotation for the work, but you are free to decide how much work is carried out.

Do you work on Electric Bikes?
Yes, we are a fully certified Bosch eBike Service Centre so if you have a Bosch system we can do everything you could possibly need. The Bosch system is the most advanced on the market so if your eBike is not a Bosch then we can still do most things with the possible exception of software updates and electrical faults, depending on model.

How do I pay you?
We accept Cash, Cheque or you can pay online via PayPal or BACS bank transfer. Sorry, we don’t have the technology to accept bank cards at present but hopefully available soon….

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